Privacy Policy

1. Scope

This policy applies to the official THIRD HEARTH website operated by Weiho International Food & Beverage Co., Ltd. and to ordering, group dining, corporate partnerships, private hire, franchise, the Hearthmates programme, media and contact services offered through it. Third-party ordering, maps, social media, recruitment and delivery platforms are governed by their own privacy policies.

2. Data controller and contact

Weiho International Food & Beverage Co., Ltd. (Taiwan Unified Business No. 94260886), No. 143, Sec. 1, Meicun Rd., West Dist., Taichung City 403, Taiwan; telephone +886 4 2321 0685. Requests concerning personal data may be made by telephone.

3. Purposes of collection

We use personal information to respond to food and store enquiries; manage orders and delivery, group dining, corporate partnerships and private events; evaluate franchises; review Hearthmates eligibility and reports; issue rewards and related notices; reshare qualifying public content with consent; manage media or brand partnerships, customer service, billing, information security, site operations, legal compliance and disputes. Marketing use will occur only with valid consent or another lawful basis and will include an opt-out method.

4. Categories of personal information

Information may include your name, phone number, email, LINE ID or display name, social account name or URL, follower range, public post URLs, company or group, role, address, dining date and headcount, budget, dietary or allergen needs, invoice needs, event and equipment requests, franchise experience, partnership details, device and browsing records, and other information you choose to provide. Do not enter unrelated national ID numbers, financial account details, medical information or other sensitive data in general forms.

5. Duration, region, recipients and methods

Information is used while the original purpose, contract or service relationship continues, for legally required retention periods, and as needed to resolve disputes. Processing is principally in Taiwan. Recipients may include our company, necessary information-technology, payment, logistics, cloud, marketing or professional service providers, and authorised public bodies. Processing may be electronic or on paper and may include collection, contact, analysis, storage and necessary transfer.

6. Your rights

Under Taiwan's Personal Data Protection Act, you may request access, copies, supplementation or correction, cessation of collection, processing or use, and deletion. We may request information necessary to confirm identity and will respond within statutory periods, subject to legal exceptions and operational necessity.

7. Consequences of not providing information

Providing information is voluntary. If required fields are not completed, we may be unable to answer an enquiry, quote, arrange an order or private event, evaluate a partnership, or provide the requested service.

8. Cookies and analytics

This website currently uses only the basic functions required to display pages and provide interaction. Marketing-tracking cookies are not enabled. You can manage or clear site data through your browser.

9. Security and incident response

We use access controls, permissions, transmission protection, backups and staff procedures appropriate to the risk. If personal data is stolen, altered, damaged, lost or disclosed, we will respond, notify or report as required by applicable law.

10. Third-party services and cross-border transfers

Ordering, delivery, maps, social media, recruitment and cloud services may be supplied by third parties and may process data outside Taiwan. Review their policies before use. Within our control, we select appropriate providers and require contractual data protection.

11. Minors

Minors should obtain consent from a legal representative before using this website or providing personal information. If we discover that information was collected without appropriate consent, we will delete it or take other necessary action after verification.

12. Updates

We may update this policy as services, technology or law change. The latest version and effective date will appear on this page; material changes will be communicated in an appropriate way.

13. Governing law

This policy follows Taiwan's Personal Data Protection Act and related rules. The official Laws & Regulations Database of the Republic of China provides the current statutory text.

Personal-data requests and policy questions: Weiho International Food & Beverage Co., Ltd. (Taiwan Unified Business No. 94260886) | +886 4 2321 0685

View Taiwan's Personal Data Protection Act